» TOP

Delivery and Returns

DELIVERY

UK

Standard Delivery 1-3 working days Free
Express Delivery 1 working day £4.95

EU

Express Delivery 2-3 working days

INTERNATIONAL DELIVERY RATES

Your shipping costs will be calculated at the check-out point in your local currency allowing you to enjoy our preferential shipping rates.

*Please note shipping to the following countries will take longer:
Russia Up to 7
Falkland Islands Up to 6
Kiribati Up to 6
Libya Up to 5
Marshall Islands Up to 6
Micronesia Up to 5
Nauru Up to 6
New Caledonia Up to 5
Niue Up to 6
Sao Tome and Principe Up to 6
Tuvalu Up to 6
Vanuatu Up to 5

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Global E allows us to automatically deduct VAT where applicable and gives you the option to pre-pay any import taxes your country may apply in most territories.

The prices shown for non-EU customers will now already be exclusive of sales taxes.

For certain shipping destination countries and/or products, you may be offered the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the Website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

For clarity, the option to pre-pay taxes may not be available for your shipping destination country and/or your products, in which case: (a) you acknowledge that the amount of taxes displayed under the pre-pay option on the Website is an estimate only, and the actual taxes payable by you may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in the these Terms) as determined by the authorities of the shipping destination country, and Global Eshall have no responsibility or liability in connection with the foregoing.

Global E may contract with a local licensed customs broker in your country, in which case, by placing an order through the Website, you authorise the applicable customs broker to act as your agent to: (a) conduct transactions with the local customs authority, (b) execute related documents on your behalf in connection with the import of products in your order, (c) facilitate your payment of applicable taxes.


RETURNS

Please visit our returns portal here

Policy

We allow up to 28 days for a full refund

We do not offer free international returns and the original shipping costs cannot be refunded.

Please ensure all items are returned in a pristine unused condition in the original packaging.

If you have purchased your goods from a third party or store please contact the store/website you purchased from directly. Unfortunately we cannot accept any goods back that haven’t been purchased via our website.

If a discount was applied to your original order the amount refunded will be adjusted accordingly.

Exchanges

We cannot process exchanges however if you contact our customer services we can arrange credit to use on your next order in place of a refund.

Incorrect Items

If you have received an incorrect item, please contact us here at your earliest convenince.

Damaged/Faulty Items

If you receive a faulty item or it becomes damaged due to a fault within the first 6 months of use, please urgently let us know so we can either refund or replace the item.

You can find further information in our customer service portal here